Our Complaints Policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please initially speak to the fee earner who has conduct of your file. We hope they can then put it right for you. However, if this does not satisfy your complaint then please ask for your complaint to be forwarded on to the client care partner. They will then have eight weeks to consider your complaint. If we have not resolved it within this time frame you may then complain to the Legal Ombudsman.
What will happen next?
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining about occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or enquiries at firstname.lastname@example.org
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McCarthy Bennett Holland Solicitors
26, Bridgeman Terrace, Wigan WN1 1TD
Authorised and regulated by the Solicitors Regulation Authority. SRA No. 00329730
This firm maintains professional indemnity insurance in accordance with the rules of the Solicitors Regulation Authority
Details of the insurers and the territorial coverage of the policy are available for inspection at our offices.