Our Complaints Policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. We take complaints very seriously and will aim to deal with these as soon as possible.
Raising your Complaint
What will happen next?
What to do if we cannot resolve your complaint
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.
The Legal Ombudsman expects complaints to be made to them within six years of the date of the act or omission about which you are concerned or within three years of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
However, please note that from 1 April 2023 these time limits are changing. From the 1 April the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. The requirement to refer your concerns to the Legal Ombudsman within six months of our final response to you remains the same.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9.00 to 17.00.
Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
If you would like more information about how you can raise your concerns with the SRA, please contact them.
Quick Contact Form
McCarthy Bennett Solicitors LLP
trading as MBH Solicitors
26 Bridgeman Terrace, Wigan WN1 1TD
VAT number 363 0794 89
Authorised and regulated by the Solicitors Regulation Authority. SRA No. 810716
This firm maintains professional indemnity insurance in accordance with the rules of the Solicitors Regulation Authority
Details of the insurers and the territorial coverage of the policy are available for inspection at our offices.
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